Praca Senior Debt Collection and Recovery Analyst - German Speaker Kraków Shell Business Operations

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Opis oferty pracy:
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world. Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations. Senior Debt Collection and Recovery Analyst - German Speaker Work location: Kraków, Zabierzów (pow. krakowski) Job description : The Senior Debt Collection and Recovery Analyst, as part of the German Credit Team, is r esponsible for managing credit blocked orders with regards to debt on customer account and the following up of delinquent debt. Is also r esponsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debts and unallocated cash/credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur. To work on all areas of the cash allocation activities within own DC scope (i.e. account reconciliation, remittance advice, preparation of refunds as well as allocations of incoming receipts on own customer accounts etc.). Resolve problems on account workouts, weigh options vs risk and control any new exposures. Take part in resolving issues on high risk or high exposure accounts when required. Responsible for managing debt recoveries and the escalation of debt collection process (ad hoc contact with customer for special requests). Manages special collections portfolio and debt collection strategy in conjunction with legal when necessary. Responsible for following-up debt sent to collecting agencies and legal department and to escalate where appropriate. Analysis of receivable portfolio and preparation of recommendation for bad debt provision. Provide support to Credit Manager. Requirements : • Experience in Debt Collection role (min 2 years) • Very good level of English (B2) • Excellent level of German (C1) • High communication skills • Customer focus • Ability to communicate effectively with business partners • Organizational skills, ability to deal with competing priorities • Analytical skills and attention to details • Good working knowledge of MS Office tools and SAP Number of Vacancies : 1 Benefits of working at Shell: Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500) Unique opportunity to fulfill your potential with personal and professional development programs Work in a smart and motivated team within a supportive and inclusive culture with strong values Attractive salary and bonuses Complex medical care and individual life insurance Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms Opportunity to participate in social and community projects Shell is an Equal Opportunity Employer

Pracodawca: Shell Business Operations

Data publikacji ogłoszenia: 2016-10-18

Nazwa stanowiska:
Senior Debt Collection and Recovery Analyst - German Speaker

Państwo: Polska

Województwo: małopolskie

Powiat: m. Kraków

Miejscowość: Kraków

APLIKUJ

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