Praca CLIENT DELIVERY MANAGER Warszawa Cisco Systems, Inc.

Opis oferty pracy:
Additional Location(s) or Information: Job Category: Consulting Level of Experience: Experienced - Non Manager Requisition : R1011532 Description: The Business Entity The Advanced Services (AS) Client Delivery Manager will be responsible for providing the next generation of solutions and service delivery through cutting edge solutions. He/she will report to Andy Schweiger, Manager in Advanced Services who is responsible for Global Enterprise Service Delivery in the Central Theatre. Your work will transform our customers' businesses from every angle, changing the way IT is consumed and adopted. The Team The Central Client Relationship Team (CRT) is responsible for all Service delivery to customers in Central region (Germany, Switzerland, CEE, SEE and Poland ) A team focusing on influencing our customers to get the most out of our services in the best possible way. We want to make an impact both how our customers adopt the services and how they value the service delivery. Customer satisfaction is our key driver. Role & Responsibilities The Client Delivery Manager position within the Enterprise Major Accounts team. As the successful candidate, you will be responsible for service delivery experience to the customers in Major Account segment in Poland, and assume overall responsibility for the delivery, management, continuous improvement, and growth of Cisco Services. This will include in-direct staff of employees and vendors to ensure all functions are delivered to meet/exceed customer expectations. This position will oversee operations of a managed outsource with the end user customer and partner. This role will require significant onsite presence in Poland, preferably based near Warsaw. Typical day to day tasks include: ● Development of collaborative partnerships with the customer and their vendors ● Customer focal point - liaison ● Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones ● Budgeting Functions - Consumption based billing – chargeback, P and L ● Crisis Management Leadership – Cross Functional Team Building – Seamless operational delivery Minimum Qualifications You will have a Bachelor's Degree in Engineering, Computer Science or related field. MS or MBA candidates strongly desirable. You will have a strong background in IT or technology sales experience. In addition, you will be an effective manager of people. ITIL processes will be something you know thoroughly, certification desired Desired Skills You will have a background in Service Management, Network Operations, Collaboration, Legacy and IPT Voice technologies and other related Cisco technologies and solutions, including understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and best-in-class operational delivery-Experience in delivering and managing Managed Voice and Video Services Your ability to influence and communicate effectively to senior-level leadership as well as functional management will shine. You will have overall excellent interpersonal and communication skills. Change will be a constant, so you will be adaptable to changing environments and priorities Ideally, you will have some experience in IT operations, support functions, and/or network management You will have the ability to leverage a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role-ITILv3 Foundations certification highly desired-Multilingual including Polish and English. About Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco. Apply to the role or contact the recruiter directly: Kirsty Nelson for more information. LI-EMEA-KN1 ITIL servicedelivery management services network client enterprise Job Type: Experienced Opportunity Category: Cloud, Internet of Everything, Services

Pracodawca: Cisco Systems, Inc.

Data publikacji ogłoszenia: 2016-09-14


Państwo: Polska

Województwo: mazowieckie

Powiat: Warszawa

Miejscowość: Warszawa


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