Praca Developer Support Engineer Kraków SolarWinds

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Opis oferty pracy:
Okay, cool. What's involved? Help customers setup and use Papertrail's service via email and text chat. The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these. While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun). Be comfortable and personable in email, even when interacting with strangers. Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it. And tell me why this is unusually awesome? It's the most important thing we do. Happy customers are the only reason why we get to do this every day. Since most of our interactions with customers are via support, this is the most important thing we do every day and the main reason we grow. The team hub is a Slack text chat channel. Although answering questions is the must-have, you're welcome to write docs, improve our open-source apps, or grow into coding on the core service. We operate in 3 thriving fields: cloud computing, software as a service, and dev/ops, and the tools we use are in demand: Ruby, Java, and current open-source libraries. Want to stand out? Here’s a few ideas: Include a sample of something you’ve written, like a technical article or summary, a blog post, or a piece of short fiction Create a Papertrail account and describe your experience as a new user. Surprise us with a pull request for papertrail-services at https://github.com/papertrail/papertrail-services (Ruby), remote syslog2 at https://github.com/papertrail/remote syslog2 (Go), or papertrail-cli at https://github.com/papertrail/papertrail-cli (Ruby) Check out some topics which come up regularly: help.papertrailapp.com at http://help.papertrailapp.com/ . You'll need: Working Linux knowledge. You've compiled a binary, installed packages, and understand TCP/IP concepts. Experience with tools like tcpdump or strace will help, though it isn't required. A written voice. You enjoy writing. This job involves helping people in forums and text chat, so a written voice goes a long way. Good grammar is critical, as is a gut feel for when to ignore it in order to make a personal connection. A public online history (like a blog, Stack Overflow/Server Fault posts, GitHub commit history, Twitter account, or casual posts to non-technical online forums) is ideal, since a big part of this job is showing your passion and knowledge for a topic in casual, freeform emails. Scripting . Some experience in a scripting or programming language, ideally in one or more of Ruby, Python, Go, Java, or C. Time Zone & Location Time zone: While Papertrail is fairly asynchronous, our customers are less so. Most customer questions arrive between 6 AM - 8 PM Pacific, so most work will occur during those hours. You must be willing to work Pacific Time Zone hours. What awaits you besides the top technology and great coworkers? Among the many benefits are a competitive salary, bonuses, and growth opportunities. We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors. You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4. You can bike to work and find colleagues who do same sports as you do. We provide MultiSport, private health insurance and fruits in the kitchen.

Pracodawca: SolarWinds

Data publikacji ogłoszenia: 2016-08-22

Nazwa stanowiska: Developer Support Engineer

Państwo: Polska

Województwo: małopolskie

Powiat: m. Kraków

Miejscowość: Kraków

APLIKUJ

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