Praca Customer Service Junior Agent with German Kraków Advisory Group TEST Human Resources

Opis oferty pracy:
Responsibilities: The WebApp 1st Level Customer Service Junior Agent is responsible for users support with technical queries regarding 32 commonly used in company applications and systems (basic troubleshooting) as well as technical and functional support regarding procurement applications buy:it (buy:source, buy:spend, buy:contact) The role requires answering inquiries by phone and in respective ticketing tool, resolving users’ problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level. The role requires strong customer and problem solving orientation, verbal / phone skills and analytical skills. Getting to know the WebApp support process, procedures and standards on basic level Determining requirements by working with German and English speaking customers Answering inquiries by clarifying desired information - searching independently for information without relying only on help of experienced team members, researching in all available systems and documentation, locating, and providing information Resolving problems by clarifying issues - participating in research and exploring of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems Fulfilling service requests - completing transactions; forwarding requests Cooperating with other team members and with 2nd Level Support in order to provide the best service Cooperating and maintaining professional relations with business partners and external providers Requirements: University Diploma Very good command of German (written and spoken) Very good command of English (written and spoken) Good knowledge of MS Office Experience in Customer Service will be an asset Strong communication skills Customer service orientation Problem solving and analytical skills We offer: Challenging work in an international environment under highest standards Attractive benefits and bonus system Friendly work environment Opportunity to work with people from different cultures and nations Language skills development opportunities Job stability and flexible working time

Pracodawca: Advisory Group TEST Human Resources

Data publikacji ogłoszenia: 2016-08-10

Nazwa stanowiska: Customer Service Junior Agent with German

Państwo: Polska

Województwo: małopolskie

Powiat: m. Kraków

Miejscowość: Kraków


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