Praca IT Technical Analyst with English Kraków Hays Office

Opis oferty pracy:
IT Technical Analyst with English Kraków NR REF.: 1077661 Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here. IT Technical Analyst Responsibility Summary:Experienced client service professional capable of providing direct client support for the more time-consuming, sensitive and complex issues, including those escalated from more junior team members and requiring access management. Key Accountabilities: Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations. Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise. Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps. Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution. Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.) Provides input to development of process and work improvements. Implements improvements after management review and approval. May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members. Notifies clients of outages affecting service. Documents problems and resolutions and creates documents for knowledge transfer. Produces reports summarizing the work effectiveness of the team. Reviews current processes or standards and recommends improvements. Critical Skills/Knowledge: Possesses the knowledge of standard hardware and software in the IT infrastructure required to address more complex incidents that involve multiple areas of the applications and/or infrastructure. Has a seasoned understanding of network connectivity and infrastructure, including wireless and remote access. Has an understanding of company-specific applications, access and technologies. Has the expertise to independently handle nearly all routine and non-routine inquiries and problems. Utilizes a broad range of technical support products and technologies to resolve difficult technical issues. Proficient in English Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.

Pracodawca: Hays Office

Data publikacji ogłoszenia: 2016-07-30

Nazwa stanowiska: IT Technical Analyst with English

Państwo: Polska

Województwo: małopolskie

Powiat: m. Kraków

Miejscowość: Kraków


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